information

Everything you need to know about ordering, customization, and delivery.

the process

  • To help keep your order moving smoothly and avoid delays, please review the following before placing your order:

    1. Use the right file format
      Vector files (AI, EPS, or PDF) provide the cleanest print results for ink, foil, and embossing print methods. PDF is always preferred since it keeps all fonts and images embedded properly.

    2. Check your artwork quality
      For full color digitally printed orders, make sure your design is high-resolution (300 DPI recommended). Please also make sure to convert everything to CMYK. Low-quality files may require adjustments before printing.

    3. Double-check spelling, names, and dates
      Please review all text carefully before submitting. We print exactly what is provided.

    4. Review your proof carefully
      Your digital proof is your final opportunity to make changes. Once approved, your order moves into production.

  • Getting started is simple:

    1. Choose your product

    2. Place your order

    3. Email your artwork or provide us with a brief and we will design for you

  • For the best print quality, please follow these guidelines when submitting your design:

    • For best results, PDF files are preferred for all print methods, as they preserve embedded fonts and images exactly as intended.

    • For full color orders (digital printing) we recommend submitting high-resolution images at 300 DPI.

    • For ink, foil, or embossed orders, submit a vector file (AI, EPS, or PDF) for the cleanest and most accurate results especially for screen printing.

    If you submit raster files (PNG or JPG) but you are wanting to use ink or foil printing, we will have to convert your art for production.

    ***A conversion fee of $25 may apply depending on complexity.***

    Not sure what you have?
    No problem. Send us your artwork and we'll review it before production. If your file isn't suitable for printing, we'll let you know and discuss options before moving forward.

  • Before anything goes to print, you’ll receive a digital proof to review.

    This is your chance to check layout, sizing, colors, and details. Once you approve your proof, production begins.

    Please note: Production will not start until your proof is approved, so quick approvals help keep things on track.


  • Once your proof is approved, your order moves into production.

    Turnaround times may vary depending on the product and order size, but we always aim to keep things moving efficiently without sacrificing quality.

    When your order ships, you’ll receive tracking information so you can follow it every step of the way.


  • Yes, we encourage it! Personalizing the details is our speciality. You can upload your own artwork, and we’ll print it as long as it meets basic production requirements. If anything needs adjustment, we’ll reach out before printing.

  • Yes. Every custom order includes a digital proof for approval. Nothing goes into production until you approve it.

  • We offer Pantone (PMS) color matching for a fee of $25.00 per custom color.

    Pantone color matching is guaranteed within plus or minus one shade when printing on white or clear items. Due to the nature of ink, material, and substrate colors, we cannot guarantee an exact Pantone match on colored items.

    We will make every effort to achieve the closest possible match to your requested Pantone color; however, slight color variations may occur, and we cannot be responsible for shade differences when printing on colored materials.

  • Colors displayed on phones, tablets, and computer monitors are created using RGB (Red, Green, Blue) light, while printed products are produced using ink-based printing processes. Because screens emit light and printed materials reflect light, colors may appear differently once printed.

    Factors such as screen brightness, monitor settings, material color, ink absorption, and printing methods can all affect how a color appears on the final product.

    We make every effort to reproduce colors as accurately as possible and provide proofs for approval before production. If color accuracy is critical, we recommend requesting Pantone (PMS) color matching, which helps achieve more consistent printed results. Please note that even with Pantone matching, slight variations may occur, especially when printing on colored materials.

  • Yes, absolutely! Whether you need a high-volume order, want to mix print methods, or have a unique idea that isn’t offered on our website, we’re happy to work with you. Submit a form here and we’ll get back to you with personalized recommendations and a custom quote.

  • Production

    Production time begins once we have received a completed order, all required artwork, and proof approval.

    Standard production times range from 5–10 business days depending on quantity, stock availability, and season.

    Production times may vary, but we always work to keep turnaround as efficient as possible without compromising quality.

    For custom quotes with quantities higher than 500, production may take 4–12 weeks.

    Please note: Business days do not include weekends or holidays, and production time does not include shipping or proofing time.

    Shipping

    Once your order has been completed, it will ship via standard shipping, which typically takes 3–5 business days within the continental United States. Flat-rate shipping is $9.95, and orders of $199 or more ship free.

    Expedited shipping may be available for select orders by custom quote. If you need your order by a specific date, please contact us before placing your order.

    You'll receive a confirmation email with tracking information when your order ships so you can follow its delivery.

    Please note: Shipping times are estimates provided by the carrier and are not guaranteed.

  • Rush production may be available depending on the product type, order size, and our current production schedule. If available, rush orders typically range from 2–5 business days for eligible short-run items.

    In some cases, a rush fee and/or expedited shipping may be required to meet your requested delivery date. If a new “need-by” date is not provided at the time of proof approval, we will automatically apply any necessary rush production and shipping charges to ensure your order arrives on time.

    If you need your order by a specific date, we strongly recommend noting it at checkout or communicating it before proof approval so we can plan accordingly.

  • Changes are possible after proof approval, but may require an additional fee depending on the stage of production. If your order has already been fully printed, a new order will be required.

  • Of course. We understand that plans can change.

    If your order is canceled before any artwork review, proofing, or design work begins, you'll receive a full refund.

    Once a proof has been created and sent using customer-supplied artwork, a $25 proofing and setup fee will be deducted from your refund to cover the time spent preparing your files and order details.

    If your order includes custom design work and a proof has been created based on your design brief, a $50 design fee will be deducted from your refund to cover the time spent creating and preparing your artwork.

    After a proof has been approved or production has started, orders can no longer be canceled or refunded due to the custom nature of our products.

  • Because all items are custom-made, we do not accept returns or exchanges unless it is a factory error. If there is an issue with your order, please contact us and we’ll make it right.

  • Reach out to us directly by emailing us at hello@vectorandpress.com and we’ll review it with you. We stand behind the quality of our work and will always aim to resolve any issues quickly.

FAQ